How do clinic charges work?
Anticipated charges include the neurologist visit and pulmonary function testing. If blood is collected for clinical testing (and not research testing), and laboratory charge will result. Visits by the pulmonologist, physical medicine and rehabilitation physician, interventional radiology, and speech-language pathologist will be billed. Presently, visits by the dietitian, social worker, occupational therapist, and physical therapist are covered by grants and donations to our program.
How do I request medical records?
If you need copies of your medical records sent to you personally or to another medical provider, please contact Health Information Management-Release of Information Unit at 734-936-5490. Medical records and laboratory tests can also be viewed on the patient portal.
What if I can’t make my appointment?
Please contact us as soon as you know you are unable to keep your appointment. This will enable us to offer an appointment to another patient.
Will I need prior authorization from my insurance company for a procedure?
Sometimes a medication or treatment, requires that prior authorization be obtained by your insurance company. Prior authorization from your insurance company can take 10-15 days. Once the prior authorization decision is made, typically your insurance company will notify both you and us in writing. If after 10-15 days you have not heard from our office regarding the prior authorization decision, please contact our office at 734-936-9010 or via the patient portal. Thanks!
How do return visits work?
Return visits may or may not be scheduled at the time of check out at your clinic visit. Sometimes a return visit is not scheduled due to the need to coordinate multiple visits. If a return visit is not scheduled at that time, we will contact you to schedule one.
Will the clinic complete Family Medical Leave Forms or VA paperwork?
Yes, we are happy to complete these forms. Our program receives many requests for family medical leaves and or VA paperwork. Please note it could take 10-14 business days to complete your request.
How can I request medications?
To expedite your medication requests, it’s best to initiate a request through the patient portal or contact our office via telephone 734-936-9010. For urgent requests, please contact us by phone.