How do clinic charges work?
Typically there is a single charge for your visit encounter that includes the physician, nurse practitioner, research, dietitian, social worker, occupational therapy, physical therapy, and respiratory therapy. If blood is drawn, charges should be expected. You should expect a charge for your pulmonary function testing, whether or not it’s done in the clinic or in the PFT laboratory. If it is suggested that you get evaluated by physical medicine and rehabilitation, additional charges may occur. If you consult with any specialty, for example pulmonary or gastroenterology, one should expect a consult fee from those departments.
You may be referred to Speech-Language Pathology (SLP) for evaluation of your speech, communication skills and swallowing function. Your first evaluation will be located in the SLP Clinic. Future appointments will typically occur in the Neurology Clinic. If an augmentative communication evaluation is needed to evaluate use of speaking devices, the evaluation will occur on a non-ALS Clinic day in the SLP Clinic. Your insurance company will be billed for SLP services; these charges are in addition to charges from the ALS Clinic.
How do I request medical records?
If you need copies of your medical records sent to you personally or to another medical provider, please contact Health Information Management-Release of Information Unit at 734-936-5490.
What if I can’t make my appointment?
A 72 hour cancelation call would be appreciated if you are unable to keep your scheduled appointment. This will enable us to offer an appointment to another patient.
Will I need prior authorization from my insurance company for a procedure?
Sometimes a medication or treatment, such as Botox injections for excess saliva, requires that prior authorization be obtained by your insurance company. Prior authorization from your insurance company can take 10-15 days. Once the prior authorization decision is made, you will be notified by our office. If after 10-15 days you have not heard from our office regarding the prior authorization decision, please contact our office at 734-936-9010. Thanks!
How do return visits work?
Return visits may or may not be scheduled at the time of check out at your clinic visit. If a return visit is not scheduled at that time, we will contact you to schedule one.
Return clinic visits also take place on Wednesdays, but do not have a multi-disciplinary focus. If you are scheduled for a return visit, you will be evaluated by the Nurse Practitioner and Physician.
You should also expect to have a pulmonary function test performed in the Pulmonary Function Lab, located in the Taubman Health Center, Floor 3, and Reception C. If you feel you need to speak to our Social Worker (Jack Harrington) at your return visit, please contact our office ahead of time at (734) 936-9010.
Will the clinic complete Family Medical Leave Forms or VA paperwork?
Our program receives many requests for family medical leaves and or VA paperwork. Please note it could take 10-14 business days to complete your request.
How can I request medications?
To expedite your medication requests, it’s best to contact our office via telephone 734-936 9010 or initiate a request through the patient portal.